Brightspeed confirms widespread internet outage affecting many customers

As of 8:09 a.m. ET, Wednesday, Nov. 4, 2026

Brightspeed, a Charlotte, North Carolina-based home internet provider, said Tuesday it was experiencing a network outage affecting a large number of its customers, and the company was still describing a widespread outage late Tuesday night.

"We are currently experiencing a network outage that is impacting a large number of customers," the company said in replies to customers on X around noon ET Tuesday. It said its teams were "actively investigating the issue and working diligently with our partners to restore service as quickly as possible," and that it did not have an estimated time for service restoration.

Customers posting on X began reporting lost connections in the late morning Tuesday, with some saying they could not reach the company's phone lines or online chat.

In replies posted as late as about 9:30 p.m. ET Tuesday, Brightspeed said it was "currently experiencing a widespread internet outage that is affecting many of our customers," that its teams were investigating and working with partners to restore service, and that it did not have an estimated time of resolution. "We will continue to provide updates as soon as we have more information," the company said.

As of early Wednesday, Brightspeed had not publicly said what caused the outage, how many customers or which states were affected, or whether service had been fully restored, in the company posts reviewed for this report.

The company did not say in those posts whether the outage had any connection to Tuesday's elections, and no election official cited in the sources reviewed for this report had linked the outage to voting.

GROKsiNEWS.com will update this story if Brightspeed provides more information.